Key Product Features
LiveSupport
Instruction video for programming device
Connected.
Complete wireless connectivity plus Ethernet and USB
In addition to Ethernet and USB interfaces, Renamic Neo connects wirelessly to the Internet via cellular networks or Wi-Fi, providing various data export functions.
Integrated.
ReportShare and EHR export for paperless environment and remote consultation1
The state-of-the-art features give users freedom to export programmer data to the hospital electronic health record (EHR) system or digitally share the device interrogation report for remote medical consultation.
1 Additional registration and activation required.
Flexible.
Mobile use and workflow flexibility supported by long battery runtime
The three-hour battery runtime and the wireless connectivity interfaces of Renamic Neo support dynamic clinical environments and workflows.
BIOTRONIK LiveSupport
Real Support In Real Time
LiveSupport with the Renamic Neo programmer is a new way to receive real-time, remote support from your known, experienced BIOTRONIK team – enabling you to swiftly exchange information and optimize individual patient therapy.
The unique LiveSupport mobile data option, in addition to Wi-Fi or Ethernet, helps ensure a stable connection wherever you are.
With LiveSupport, you and BIOTRONIK are linked to become a productive, dynamic team, able to quickly respond to the challenges you face every day.

Share your programmer screen via LiveView
Call your BIOTRONIK expert and share your programmer screen remotely, so they can see the programmer screen via LiveView. This allows you to discuss diagnostics and therapy options with your experienced BIOTRONIK expert over the phone.
- All details of the monitor, such as real-time electrocardiograms (ECGs), settings and diagnostics, are shared.
- Your BIOTRONIK product expert will be able to use a cursor to highlight detailed aspects on the screen.

Share your programmer control via LiveControl
You can also share control of the programmer with your BIOTRONIK expert via LiveControl. They can now see the programmer screen, give you instructions over the phone and operate the programmer directly while you keep full control. The BIOTRONIK expert has programmer control to:
- Navigate through the programmer screens.
- Initiate measurements and optimize settings.*
- Program settings.*
You can quickly take back programming control at any time.
* Caution: The following features may induce an unintended arrhythmia and must not be used during a LiveControl session: DFT test (VT/VF induction, including HF burst and Shock on T) EPE/ATP Intrinsic rhythm test, Manual shock, Manual threshold test, NIPS/rapid pacing, PSA

When immediate support is required
BIOTRONIK devices allow optimization of settings to specific individual patient needs, which may trigger detailed questions.
Using LiveSupport, the BIOTRONIK product expert can remotely:
- Guide you through the detailed setting options.
- Discuss optimal solutions.
- Show specifics in data management, storage and diagnostics.

Rescheduling a patient appointment? No problem.
Sudden changes in patient planning may occur. New appointments can more easily be made because remote support is available as a backup using LiveSupport.
- Ensures support is available when planning changes.
- Offers more flexibility to reschedule patient appointments.
- Allows for optimal use of on-site support.

Location is no longer a barrier
Having to wait is sometimes not an option. Remotely located hospitals now have the flexibility to receive expert support remotely via LiveSupport.
- Distance training on programmer-related topics.
- Remote coaching of less experienced staff.
- Programmer training of specific features in new products.
