Work with Carsten Gerhard

How long have you been with BIOTRONIK, and what do you do here?

I've been with BIOTRONIK since June 2024 and work as a plant operator. My day-to-day work revolves around a four-pole machine that manufactures a key component of our products—the header, which is later installed on the pacemaker.

My job is to reliably oversee the machine and keep it running smoothly. This includes restocking components, monitoring the process, and responding quickly to any malfunctions. It also involves performing regular maintenance to ensure everything runs smoothly and reliably.

How did you first learn about BIOTRONIK?

I first heard about BIOTRONIK a few years ago when I was looking for a job near where I live. Back then, I applied for a maintenance technician position that I had found on the careers page.

Even though it didn't work out at the time, I had fond memories of the positive interview and the overall working conditions. That's why I applied again last year—this time as a plant operator.

What convinced you to join the company?

For me, the job interview was the deciding factor. It was pleasant and genuine—not a distant interview, but an open exchange on equal terms.

The working conditions also won me over. The IG Metall collective bargaining agreement was a particularly important factor for me. Combined with the positive interview experience, I felt that it was a good fit both professionally and personally, and that BIOTRONIK is an employer where you can feel at home for the long term.

What does a typical workday look like for you?

My workday begins with changing into my cleanroom clothes. I work in a Class 7 cleanroom—the highest class in our area—and remain there for the entire shift.

First, I review the shift handoff to see what happened during the previous shift—for example, whether Maintenance worked on the equipment or if there were any special issues. Then I make a point of taking a few minutes to ensure a smooth transition with my colleagues from the previous shift. The dual-control principle plays an important role here.

Next, I set up my workstation, clean it thoroughly, and document the steps in SAP. Cleaning and documentation are also an integral part of the job at the end of the shift.

During normal operations, I take care of various components such as seals, springs, connectors, sleeves, and mandrels. Using a production program, I can see at any time how much material is still in the system. Before components are used, they are regularly washed and then inspected manually and visually—for example, in an ultrasonic bath. This inspection is especially important for sensitive parts. In addition, recurring maintenance work is required to keep the system running smoothly.

We work in three shifts. One plant operator and one machine operator are on duty per shift. We can rely on one another and share the responsibility for ensuring high quality.

What makes your work at BIOTRONIK special to you?

I especially appreciate being able to manage my own time within my eight-hour workday. I can organize my tasks independently and structure my day to fit the plant’s operations and the requirements of the shift.

This trust and flexibility give me the sense that I can take on responsibility while staying focused and working efficiently.

What surprises new colleagues most about your job?

At first, many are surprised by how structured—and sometimes slow—our processes are. In the medical technology sector, however, this is necessary because quality, safety, and traceability are top priorities.

At the same time, many are amazed at how quickly they’re able to get up to speed. The Manufacturing Execution System (MES), which digitally controls and monitors the production process, is completely new to many people at first—for example, working with container codes or using a program that responds rather slowly. But with good support from the team, you'll quickly find your way around.

Is there anything that really excites you, either at work or in your personal life?

Besides work, soccer is a big part of my life. I enjoy watching games and regularly go to the stadium to cheer on Hertha in person—that’s a great way for me to unwind.
I also enjoy spending time with friends, taking city trips or beach vacations, and making a point of using my free time to unwind and recharge.

What advice would you give to applicants who want to start at BIOTRONIK?

My most important piece of advice is: stay patient. At first, there are many procedures, systems, and processes that are new and take time to get used to. If you ask questions openly, take your time, and learn step by step, you'll fit right in with the team and quickly feel more confident.