Patient Queries (FAQs)

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Patient Queries
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Do you have a question about your BIOTRONIK device? See below for answers to frequently asked questions.
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Patient Queries

Do you have a question about your BIOTRONIK device? See below for answers to frequently asked questions.

Patient Information

The general information contained in this website is for patients who have enquired about their BIOTRONIK device. Patients should always speak directly with a qualified healthcare professional to discuss treatment of their specific medical condition and any queries relating to their device.

In the event of a medical emergency, please contact your local emergency services.

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Frequently Asked Questions

For patients with BIOTRONIK devices, including pacemakers, defibrillators, and cardiac monitors.

Electromagnetic Compatibility

For patients with BIOTRONIK pacemakers, defibrillators, and cardiac monitors, please click the box below for information regarding different types of electrical equipment, devices and procedures that may interfere with your device.

If a specific electrical product is not listed, please contact the manufacturer of that product directly. If you require further confirmation, please use the Patient Request Form at the bottom of the page. 

Please provide the name and model number of the electrical product.


MRI Scanning Conditions

Patients with Implantable Pacemakers, Defibrillators and Cardiac Monitors

To confirm that you are able to have an MRI scan under certain conditions, please contact your cardiologist, radiologist or device clinic who will be able to address your query based on your full medical history and scanning requirements.

Please note that for patients with a pacemaker or defibrillator, the MRI scanning conditions will depend on the combination of your implanted device and lead(s).
 

Patient Identification Card

To obtain a new or replacement Patient ID Card, please contact your hospital, clinic, or cardiologist.

Product or Clinical Queries

Patients with Implantable Pacemakers, Defibrillators and Cardiac Monitors

For any queries relating to your pacemaker, defibrillator, cardiac monitor, or home monitoring system (CardioMessenger), please contact your device clinic who will be able to address your query based on your full medical history.
If you need further assistance, please complete a Patient Request Form at the bottom of the page. You can also click here to access the Patient Request Form.

Patients with Coronary or Peripheral Stents
For any queries relating to your coronary or peripheral stent, please contact your doctor who will be able to address your query based on your full medical history.
If you require further assistance, please complete the Patient Request Form at the bottom of the page. You can also click here to access the Patient Request Form.
 

BIOTRONIK Home Monitoring (CardioMessenger)

What happens if there is a power cut? 
Your Implanted Cardiac Device will not be affected in the event of a power cut. The CardioMessenger and your Implanted Cardiac Device work independently. The CardioMessenger has a backup battery and is only a transmitter for your Implantable device.

Do I need to bring my CardioMessenger when I travel? 
Please ask your device clinic for their recommendation. In general, we recommend you bring your CardioMessenger and plug it in next to where you sleep if you are travelling. If you have a diagnostic device, such as a BioMonitor (Implantable Loop Recorder) it is advisable to bring your CardioMessenger with you when travelling. For more information about travelling overseas or if you do not wish to bring your CardioMessenger while travelling, please fill out the Patient Request Form here. Please note Your Implantable Cardiac Device will not transmit medical messages while you are away from the CardioMessenger.
 

While traveling, where can my BIOTRONIK implantable device be checked?

If you need to find a hospital where you can have your implanted device checked during your travels, please visit our Travel Guide.

Arranging a Clinical Appointment

To arrange a clinical appointment (e.g. follow-up check or MRI scan), please contact your cardiologist, General Practitioner (GP) or device clinic directly. For a list of  clinics and hospitals in your area, please visit our Travel Guide.

In the event of a medical emergency, please contact your local emergency services.


Contact us

You are welcome to ask questions about our products and therapies using the form below and a BIOTRONIK team member will respond shortly.

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