Patient App Support

If you need a BIOTRONIK representative for a time-sensitive manner, please call 800-547-0394.

Name

Email address

Country

Device Serial Number (Serial number of your implant is located on your Biotronik Patient ID Card)

Cardio Messenger Serial Number

Smartphone Model

Smartphone OS Version

I have the latest version of BIOTRONIK PatientApp installed

I registered and logged in to the PatientApp successfully

The App displays an error message

Error message

The App does not open or immediately closes when opened

Can you upload a screenshot of the error message?

One file only.
64 MB limit.
Allowed types: gif jpg jpeg png bmp eps tif pict psd txt rtf html odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 mp4 ogg wav bz2 dmg gz jar rar sit svg tar zip.

Your message

I confirm that I am using the BIOTRONIK Patient App.

The data I provide is processed for the purpose of handling my request in accordance with BIOTRONIK's BIOTRONIK Privacy Statement.

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Patient App Support