BIOTRONIK's Values
Quality, Safety, Solutions, Service
OUR VALUES
What We Stand for
At BIOTRONIK, we work hard every day to make sure that our guiding principle “excellence for life” is reflected in everything we do.
For us, excellence for life is a commitment to ensuring the highest QUALITY. We manufacture products of the highest quality to guarantee patient SAFETY at all times. We work continuously to develop innovative, unique SOLUTIONS and offer our customers excellent SERVICE. Our goal is to SAVE AND IMPROVE PATIENT LIVES.
The Highest Quality
We uphold the highest quality standards in everything we do, down to the last detail. For more than 50 years, we have been committed to saving lives and improving patient quality of life.
Our products undergo unique quality and validation checks that surpass industry safety and reliability standards. For example, each implantable defibrillator and pacemaker undergoes over 40,000 testing hours to verify adherence to all quality requirements. Each production step and test result is thoroughly documented and kept for 25 years.
Safety for Patients
Saving lives and improving patients’ health have been BIOTRONIK’s goals from the start. Patient wellbeing is always our top priority. That’s why we place the utmost importance on the highest safety and reliability of our products.
BIOTRONIK produces all critical components in-house, thereby maintaining complete control over the production process. Moreover, we manufacture exclusively in the high-tech countries of Germany, Switzerland, Singapore and the US.
Solutions for Tomorrow
We focus on providing solutions and creating technologies that raise the standard of care. At BIOTRONIK, we work in close collaboration with experts to develop products that address the needs of physicians and patients. One out of every five employees at our Berlin headquarters works in research and development. Our international expert panel meets all over the world to brainstorm solutions that are most useful to physicians. This is just one of the steps we take to continually develop life-saving innovations.
Service for Patients and Physicians
We offer unmatched educational, logistical and technical support, and strive to build long-term relationships with patients and physicians.
BIOTRONIK offers the best possible customer service by:
- Training physicians in ongoing, hands-on educational programs
- Offering health professionals 24/7 technical support via our hotline: +49 30 68905 1133
- Providing in-person customer support within 24 hours
BIOTRONIK also provides direct support for patients with questions or concerns. We encourage all patients to contact BIOTRONIK through our patient hotline. We are available to answer questions Monday through Friday, 9am-5pm (Central European Time), at +49 30 68905 1111, or mail to patients@biotronik.com.